Common questions
Something is broken or a ride looks wrong
Email us with what you were doing, what you expected, and the ride date if it concerns a specific ride. A screenshot helps. Include your device model and the app version from Settings > About.
My Garmin rides are not importing
Check Settings > Connected Services and confirm Garmin shows as connected. If it is, use Import History to pull recent activities. If it keeps failing, disconnect, reconnect, and email us if the problem continues.
My rides are not syncing between the iOS app and the web
Make sure you are signed in with the same email on both. The app syncs when it has a network connection; pull to refresh on the home screen to force it. If rides are still missing after a few minutes, let us know which ones.
I forgot my password
Sign in with your email on cyclo.bike and choose the reset option; we will email you a link. If the email never arrives, check spam and then contact us.
I want a copy of my data
Email us from the address on your account and we will send an export of your rides, bikes and profile within 30 days, usually much sooner.
I want to delete my account
Email us from the address on your account with the subject "Delete my account". We will remove your profile, rides, bike records and imported third-party data, and disconnect linked services such as Garmin, within 30 days. This cannot be undone.
Privacy and your data
How we collect, use and protect your data is described in our Privacy Policy. Privacy requests go to the same address above.
Mailing address
Cyclo Systems Inc., 2726 Cabrillo St, San Francisco, CA.